Order Help

Find your order, understand its progress, or ask about a change before it ships.

Manage Your Order

Find your order

Use the order confirmation and shipping emails sent to the email address used at checkout. Sign in to your customer account to see your TERKKIN order history. An order number alone does not provide public access to personal order details.

If you cannot find the confirmation, check spam and confirm the email address used to place the order. Contact Customer Care with the purchaser name and email address; never send a password or full payment card number.

Understand your order status

  • Order Confirmed

    your order has been accepted.

  • Processing

    your order is being prepared for fulfillment.

  • Partially Shipped

    some shipments have been dispatched.

  • Shipped

    all shipments have been dispatched.

  • Partially Delivered

    some required cartons have arrived.

  • Delivered

    all required cartons for the order or product have arrived.

  • Action Required

    your attention is needed; review the request in your order details.

These descriptions explain possible stages. Your order details and shipping records provide the status of your actual order.

Changes and cancellations depend on fulfillment

Contact us as soon as possible. A request does not confirm a change or cancellation. We must check whether fulfillment can still be stopped. Once the order has shipped, review return options instead.

Questions about this topic

Why are there several tracking numbers?

One order can contain multiple fulfillments, shipments and cartons. Tracking for one shipment does not confirm that every carton has arrived. Compare carton labels and delivery records before reporting a missing box.