Returns & Exchanges

Last updated: 2026.7.23

This page covers returns and exchanges — sending back a product to get a different size, color, model, or store credit. If you simply want your money back instead, that's a refund, and it's handled on our separate [Refund Policy] page, since the process and fees are different.

Because TERKKIN's product range spans small cabinets up to full-size garages, we handle returns and exchanges differently depending on what you bought.

1. Cabinets, Small Sheds & Standard-Size Products

This is our standard exchange process, for anything that ships as parcel or small palletized freight.

Return/Exchange window: 30 days from the delivery date.

Condition requirements

• Item must be unused and unassembled.
• All original packaging, hardware, manuals, and accessories must be included.
• Items showing signs of assembly, installation, or outdoor exposure are not eligible for exchange (they may still qualify for a defect claim — see Section 3).

How to request an exchange

1. Contact us with your order number and what you'd like to exchange it for.
2. We'll issue a Return Authorization (RA) number — returns sent without one may be refused or delayed.
3. Pack the item securely in its original packaging. Carriers can refuse pickup if the item isn't packed well enough to survive transit.
4. Ship or schedule pickup using the instructions we send with your RA number.

Fees

• Even-exchanges for a different color or minor variant of the same product: no restocking fee, but you're responsible for return shipping unless the exchange is due to our error.
• Exchanges for a different size or model (e.g., swapping a 4x6 cabinet for a 6x8): treated as a return of the original item (15% restocking fee applies, per our Refund Policy) plus a new order for the item you want.

Timeline

• Once we receive and inspect your return, we'll ship your replacement within 3–5 business days.

2. Pergolas, Garages & Other Large-Format Structures

We do not offer direct product exchanges on this category. These structures ship via freight carrier on pallets, and swapping a large structure for a different size or configuration would require two full freight shipments — one to send the new structure, one to return the old one — which we handle as two separate transactions rather than a single "exchange."

If you want a different size, style, or configuration:

1. Submit a refund request for your original item under our [Refund Policy] (Section 3 of that page covers large-format refunds, including the applicable restocking and freight fees).
2. Place a new order for the size or configuration you actually want.

We know this is a bigger commitment than a small-item swap, which is exactly why our large-item support team is available to help you get the configuration right before you order — measurements, site prep, and permit questions included. Reach out to [LARGE ITEM SUPPORT EMAIL/PHONE] before purchasing if you're unsure between sizes.

3. Damaged, Defective, or Wrong Item Delivered

If something arrived damaged, missing parts, or isn't what you ordered, this isn't a standard return — no restocking fee applies, and you don't need to choose between exchange and refund for a return you didn't ask for.

• Contact us within [X] days of delivery with your order number and photos.
• We will send replacement parts or a full replacement unit at no cost, or issue a full refund — your choice.
• For freight-delivered products (sheds, pergolas, garages): note any visible damage on the delivery receipt at the time of delivery before signing. This is the fastest way to get a replacement approved, though it's not required to file a claim afterward.

4. Items Not Eligible for Return or Exchange

• Custom-configured products once production has started
• Clearance or final-sale items
• Products that have been assembled, installed, cut, or altered
• Products missing original packaging or hardware, where that affects resale condition

5. Quick Reference: Which Path Do I Need?

Questions before you start? Contact us or chat online with your order number and we'll point you to the right process.