Cancel an Order

Ask us to check whether your order can still be stopped before shipment.

Request cancellation

Contact Customer Care with your order number and checkout email as soon as possible. A cancellation request is reviewed against the actual fulfillment status; sending a message is not a cancellation confirmation.

Request order review

Before shipment

If fulfillment can still be stopped, we will confirm the cancellation and explain the next payment or refund step. Some orders enter fulfillment quickly, so cancellation is not guaranteed.

Already shipped or partly shipped

Shipped cartons may need to follow the return process. For a partially shipped order, tell us which items you want to cancel so we can check the remaining fulfillment separately. Do not refuse delivery solely to cancel an order without instructions.

Payment and refunds

An authorization may be released differently from a captured payment refund. Check Refunds for how amounts and payment methods are handled. For marketplace orders, request cancellation from the retailer that accepted your payment.