Refunds

Last updated: 2026. 07.23

At TERKKIN, a refund means getting your money back. This is different from a return or exchange, which means sending a product back for a replacement, a different size/color, or store credit. If you want to swap or exchange an item instead, see our [Returns & Exchanges Policy] instead of this page.

Because TERKKIN sells products of very different sizes — from small accessories up to full garages and pergolas — how a refund works depends on what you bought.

1. Order Cancellations (Full Refund, No Fees)

You can cancel any order for a full refund, no questions asked, as long as the order has not yet left our warehouse or your supplier's facility for shipment.

  • Submit a cancellation request through 'Contact Us' or by calling our phone.
  • If your order hasn't entered production or shipping yet, you'll receive 100% of what you paid, including any shipping fees charged at checkout.
  • If the order has already been released for delivery, it can no longer be cancelled — at that point it falls under Section 2 or 3 below, depending on your product type.
  • Custom or made-to-order configurations (e.g., a garage built to custom dimensions) may enter production faster than standard items and could have a shorter cancellation window. This will be noted on the product page at checkout.

2. Refunds for Cabinets, Sheds, and Small-to-Mid Sized Products

This applies to storage cabinets, standard sheds, and any product that ships as a standard parcel or small freight item.

Eligibility

  • Refund requests must be submitted within 30 days of delivery.
  • The product must be unused, unassembled, and returned in its original packaging with all parts, hardware, and accessories.
  • Products that have been assembled, installed, or show signs of use are not eligible for a full refund (see Section 4 for damaged/defective items, which are handled differently).

How the refund is calculated

  • Refund amount = purchase price paid + any sales tax − a 15% restocking fee − return shipping/pickup cost.
  • Original shipping charges are not refunded, unless the return is due to our error (wrong item shipped, manufacturing defect, or damage in transit — see Section 4).
  • We'll provide an estimated pickup or return shipping cost before you send anything back; the actual cost is deducted from your final refund.

Timeline

  • Once we receive and inspect the returned product, refunds are issued to your original payment method within 5–10 business days.

3. Refunds for Pergolas, Garages, and Other Large-Format Structures

Because these products are large, heavy, and typically delivered via freight/LTL carrier on a pallet, a refund on these items works differently than a standard return — we do not offer product-for-product exchanges on this category. If you no longer want the item, this section is your only path back to a refund; if you want a different size, style, or configuration instead of your money back, that's still a fresh order, not an exchange.

Eligibility

  • Refund requests must be submitted within 14 days of delivery.
  • The structure must be unassembled, uninstalled, and still on its original pallet/crating wherever possible.
  • Due to freight costs, refund requests on large-format products should be submitted before you break down the packaging — repackaging a large structure for freight return can itself cause damage that disqualifies the refund.

How the refund is calculated

  • Refund amount = purchase price paid + any sales tax − a 20% restocking fee − outbound and return freight costs.
  • Restocking fees are higher on this category because large structures require freight re-inspection, re-palleting, and warehouse handling that smaller products don't.
  • A member of our large-item support team will contact you within 2 business days of your request to schedule freight pickup and confirm the final estimated refund amount before anything ships back.

Timeline

  • Refunds are issued within 10–14 business days of the item arriving back at our facility and passing inspection, due to the additional freight inspection step.

4. Damaged, Defective, or Incorrectly Shipped Items (Any Product Size)

If your product arrived damaged, defective, or wasn't what you ordered, none of the fees above apply.

  • Contact us within 3 days of delivery with your order number and photos of the damage or issue.
  • At our discretion, we will offer a full refund (including original shipping) or a free replacement — your choice.
  • No restocking fee or return shipping cost is charged when the issue is our fault.
  • For freight-delivered items (sheds, pergolas, garages): please inspect the pallet at time of delivery and note any visible damage on the delivery receipt before signing. This protects your ability to file a damage claim — it does not affect your right to a refund under this section, but it does speed up the process significantly.

5. Non-Refundable Items

  • Gift cards
  • Clearance or final-sale items (marked as such on the product page)
  • Custom-configured products past their cancellation window (Section 1)
  • Products damaged due to improper assembly, installation, or use after delivery

6. How Refunds Are Paid

  • Refunds are issued to the original payment method used at checkout.
  • If that's not possible (e.g., an expired card), we'll contact you to arrange an alternative.
  • Promotional discounts or coupon amounts used on the original order are not refunded in cash.

Questions about a refund in progress? Contact garden@terkkin.com with your order number, and mention whether your product falls under house sheds or garages and pergolas so we can route you to the right team.