Missing or Damaged Parts

Identify the part, keep the evidence and choose the correct service route.

Find Support for Your Product

Find Support for Your Product

Start with a product name, model or SKU. Then check the matching instructions before assembling, adjusting or requesting a part.

Where is my model number?

Check the product label, carton label, manual cover and purchase information. If the details disagree, ask Product Support to identify the product before using instructions.

Do not enter a serial number in public search. Serial identification and service history require a private, verified service route. If a serial is not recognized, check the label or ask support; do not assume the product is unsupported.

Get help identifying your product

Choose the Correct Service Path

  • Missing part inside a delivered carton

    Compare all delivered cartons with the model parts list. Record the part ID, quantity and carton label.

    Report a missing part
  • Damaged or defective component

    Photograph the whole product, affected part and carton condition. The team reviews the evidence and applicable coverage.

    Report a damaged component
  • Lost or damaged during use

    Request a replacement quote after compatibility is checked. Paid replacements are separate from missing-part or warranty decisions.

    Request to buy a replacement

Before Sending a Parts Request

  1. Identify the product

    Record model, SKU, revision and serial number if shown. Keep order or retailer purchase information.

  2. Check every carton

    Compare the carton labels and all contents with the matching manual. Do not treat a whole undelivered carton as an internal parts shortage.

  3. Identify the part

    Record the customer-facing part ID or diagram position and quantity. Do not substitute a similar-looking part.

  4. Keep evidence

    Save overall and close-up photos, carton labels and proof of purchase. The current form asks you to send photos when support replies.

  5. Send the request

    Select the relevant issue in the existing request form. A request is subject to review; it does not create an approved replacement order.

Open the parts request form

A Whole Carton Did Not Arrive?

Shipment, tracking and carton delivery issues belong with Customer Care. A missing component inside cartons that were delivered belongs with Product Support.

Get help with a missing delivery

For orders, delivery, whole missing cartons, ordinary returns or refunds, visit Customer Care