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Installer-Friendly Kit
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Outdoor Space Design
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RMA Service Ready
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Damage Claim Support
Parts Request
Identify the product and component, then choose a missing, damaged or paid replacement request.
Find Support for Your Product
Find Support for Your Product
Start with a product name, model or SKU. Then check the matching instructions before assembling, adjusting or requesting a part.
Where is my model number?
Check the product label, carton label, manual cover and purchase information. If the details disagree, ask Product Support to identify the product before using instructions.
Do not enter a serial number in public search. Serial identification and service history require a private, verified service route. If a serial is not recognized, check the label or ask support; do not assume the product is unsupported.
Get help identifying your productFind the Correct Component
- Find your model
Use the product label and purchase information; include the revision if available.
- Find the part ID
Open the matching parts list or exploded diagram and record the ID, position and quantity.
- Verify compatibility
Confirm the supported model and revision before requesting or paying for a part. Similar appearance is not proof of compatibility.
- Choose the service path
Separate a missing packaged component, received damage and a paid replacement for a lost or damaged part.
Choose the Correct Service Path
- Missing part inside a delivered carton
Compare all delivered cartons with the model parts list. Record the part ID, quantity and carton label.
Report a missing part - Damaged or defective component
Photograph the whole product, affected part and carton condition. The team reviews the evidence and applicable coverage.
Report a damaged component - Lost or damaged during use
Request a replacement quote after compatibility is checked. Paid replacements are separate from missing-part or warranty decisions.
Request to buy a replacement
Compatibility & Purchase
- Open self-service parts
Only use a verified replacement listing with a real SKU, applicable model and available stock.
- Compatibility-verified parts
Panels, doors, roof sections and lock systems require a model / revision match before purchase.
- Service-only parts
Structural, electrical or gas-critical components require Product Support review. Do not purchase an unverified substitute.
If the part cannot be identified or compatibility is uncertain, contact Product Support before purchasing.
What to Include
- Model / SKU, revision and serial if present.
- Part ID, engineering number if printed, diagram position and quantity.
- Manual page or assembly step.
- Overall photo, close-up and purchase information.
For orders, delivery, whole missing cartons, ordinary returns or refunds, visit Customer Care
1
Which product do you have?
Choose your product to see common parts and send a request for the correct replacement.
Not sure which one you have? Choose the closest match — we confirm it from your photos anyway.
2
Where is the issue located?
Select the area of your product where the issue or missing part is.
Choose your product above to open the parts diagram.
Left Side viewUpload this image in the theme editor
Back viewUpload this image in the theme editor
Right Side viewUpload this image in the theme editor
Interior viewUpload this image in the theme editor
Left Side viewUpload this image in the theme editor
Back viewUpload this image in the theme editor
Right Side viewUpload this image in the theme editor
Interior viewUpload this image in the theme editor
Gable end panelTriangular panel closing the peak at each end
Lid gas strutDamper that holds the lid open
Lid hingeHinge running along the back edge of the lid
Lid panelThe lift-up top of the storage unit
Ridge capThe long capping strip that covers the join along the very top
Roof beamInternal beam the roof panels lock down onto
Roof corner capSmall moulded cap where roof, trim and wall meet
Roof edge trimNarrow trim finishing the front and back edges of the roof
Roof panelOne of the large sloped panels that form the top
Roof seal stripFoam strip between the roof panels and the wall top rail
Something else in this area
Can't see it in this list — describe it below and send photos
Classic handleThe original-style pull handle
Comfort handleThe current-generation handle
Door frameThe surround the doors close against
Door panel — leftThe left-hand leaf of the double door
Door panel — rightThe right-hand leaf of the double door
Door seal stripRubber strip along the closing edge
Door stopper / damperEnd stop that slows the door as it closes
Floor boltDrop bolt at the base of the right-hand door
Hinge setTop and bottom hinge pins for one door leaf
Lock catch plateThe metal plate the lock or bolt drops into
Lock set with keysKeyed lock cylinder, catch and two keys
Magnet catchSmall magnet that keeps the door from swinging open
Slide boltBarrel bolt that holds the second door shut
Sliding door rollerWheel carriage the sliding door hangs from
Sliding door trackTop rail the rollers run along
Something else in this area
Can't see it in this list — describe it below and send photos
Back wall panelA panel from the rear wall specifically
Corner postThe upright that joins two walls at a corner
Embossed texture panelSanded and embossed finish panel
Panel joining stripSlim strip that locks two wall panels together
Wall base railHorizontal rail where the wall meets the floor
Wall panelOne vertical panel in the side or back wall
Wall top railHorizontal rail capping the wall where the roof sits
Woodgrain printed panelPrinted woodgrain finish panel
Something else in this area
Can't see it in this list — describe it below and send photos
Ambient light stripInterior accent light strip
Grid windowWindow with moulded glazing bars
Light cover / charging capCover over the light's battery or charging port
Racetrack vent coverThe oval louvre cover on the wall or gable
Sliding window sashThe pane that slides open
Smart light moduleThe light unit that clips into the vent housing
Square window paneThe plain single-pane window
Vent insect meshFine mesh behind the vent cover
Window frameThe surround the pane clips into
Window sealRubber gasket around the pane
Window trim pieceDecorative trim either side of the window
Something else in this area
Can't see it in this list — describe it below and send photos
Anchor bracketBracket for fixing the base down to the ground
Base footMoulded foot under a storage unit
Centre joistSupport running under the middle of the floor
Floor base railPerimeter rail the walls sit into
Floor corner connectorCorner piece joining two base rails
Floor panelOne section of the floor you stand on
Levelling padShim used to level the base on uneven ground
Something else in this area
Can't see it in this list — describe it below and send photos
Hanging basketBasket that clips onto the mesh panel
Hook mounting screwScrew and washer for fitting a hook
Mesh hanging panelPerforated panel for baskets and hooks
Rail hook barMulti-hook bar that mounts across the wall
Shelf boardOne shelf from the multi-tier shelf kit
Shelf bracketSupport bracket the shelf board rests on
Shelf support clipSmall clip that locks a shelf into the wall
Y-hookSingle wall hook for tools and hoses
Something else in this area
Can't see it in this list — describe it below and send photos
Assembly toolThe hex key or driver supplied in the box
Bolt & nut setLonger fixings used at the corners and base
Ground anchor screwLong screw for fixing the base to a slab or deck
Metal bracketReinforcing bracket at a joint
Panel clipPlastic clip holding panels together
Self-tapping screwThe main assembly screw used throughout
Spare fixings bagThe complete bag of screws and clips for your model
WasherFlat or sealing washer
Something else in this area
Can't see it in this list — describe it below and send photos
That's completely fine — most people don't know the part names. Choose the option below, describe where it goes in your own words, and attach photos to our reply. Our team identifies it for you.
Something else in this area
Can't see it in this list — describe it below and send photos
These are common parts linked to the selected product. We'll confirm the exact fit before sending a replacement; a part number is optional.
Assembly help
Need the instructions for your model? Include the product and order number in your request.
Lost your assembly instructions?
Ask us and we'll email the assembly guide for your exact model. Include your order number if you have it.
