Delivery Problems

Choose the issue that matches your shipment so it reaches the right team.

Missing carton or partial delivery

Review each tracking number and expected carton count. Record which cartons arrived and which are missing. Send Customer Care the order number, shipment details and photos of the received labels.

Tracking says delivered but nothing arrived

Check the carrier delivery record and the delivery location, and ask anyone who may have accepted it. Contact Customer Care with the tracking number and what you checked so the shipment can be investigated.

Visible shipping damage

Take photos of the packaging, shipping labels and visible product damage. Keep the cartons and delivery paperwork. Report the issue promptly, including any notes on the signed receipt. Do not discard packaging or ship items back before instructions.

Appointment, access or transit problem

Contact the carrier for appointment changes and current transit updates. Involve Customer Care if the shipment cannot be identified or the issue remains unresolved. Tell us about any access restrictions.

Wrong item delivered

Keep the item and its packaging. Send the model, label photos and order number to Customer Care so we can compare the shipment with your order and arrange the appropriate next step.

Contact Customer Care About a Delivery Issue

Missing part or product defect

If every required carton is present but a part is missing, or you find an assembly or product defect, use Product Support. Shipping damage and missing cartons remain with Customer Care.