TERKKIN Delivery FAQs

Where do you deliver?

We ship to eligible street addresses in the 48 contiguous United States, plus Washington, D.C.

We can't deliver to Alaska, Hawaii, Puerto Rico or other U.S. territories, international addresses, PO Boxes, APO/FPO/DPO addresses, or any location a freight truck can't safely reach. Some rural, mountainous, island, and ferry-access addresses also fall outside our carriers' range.

Entering a ZIP code at checkout doesn't guarantee delivery on its own, since sheds travel by freight truck. If you're unsure, email garden@terkkin.com with your full address and product model before you order.

Can you deliver to a gated community or a property with narrow access?

Usually yes, as long as a full-size freight truck can get in safely. Send us your gate code and any access notes with your order. Gated communities, schools, government buildings, military bases, and construction sites may need advance approval or an additional carrier fee.

If the carrier can't safely reach your address, we'll arrange delivery at a nearby accessible point. If there's no workable option, we'll cancel and refund the order.

How much does delivery cost?

Shipping is calculated at checkout before you pay. It depends on the product's size and weight, your ZIP code, carrier availability, whether the address is residential or commercial, and any access restrictions. If an unexpected carrier surcharge comes up after you order, we'll contact you for approval before shipping.

Is free delivery available?

Yes, on products marked "Free Shipping." That covers standard curbside delivery to an eligible address. It doesn't cover Alaska, Hawaii, U.S. territories, expedited delivery, inside or backyard delivery, assembly, redelivery or storage fees, return shipping, or taxes.

How long will my order take?

. Processing: 3 to 7 business days
. Parcel transit, for parts and accessories: 3 to 7 business days
. Freight transit, for sheds: 5 to 10 business days

A shed order usually arrives 8 to 19 business days after confirmation. Orders placed after 5:00 p.m. ET, or on a weekend or holiday, start processing the next business day.

These are estimates. Weather, carrier capacity, holiday volume, and remote locations can all add time.

How can I track my order?

You'll get a shipping confirmation email with tracking as soon as your order leaves the warehouse. You can also use "Track Your Order" on our website. Tracking can take 24 to 48 hours to go live.

For freight shipments, tracking usually shows only movement between freight terminals. The carrier contacts you separately to schedule the final delivery.

Who delivers my shed, and will they contact me first?

Sheds ship by LTL freight carrier. Smaller parts and accessories ship by parcel carriers like FedEx, UPS, or USPS. The carrier is chosen by shipment size and destination, so we can't guarantee a specific company.

For freight orders, the carrier will call, text, or email you to arrange a delivery date or window. Please make sure we have a working daytime phone number and a valid email address, as delivery can't be scheduled without them.

Do I need to be home for the delivery?

Yes. Someone at least 18 years old needs to be there to receive and inspect the shipment and sign the carrier's delivery receipt.

What does curbside delivery mean?

The driver unloads your shed at the nearest safe, accessible point next to the public road or driveway entrance. That may be at the curb, at the end of the driveway, or in front of the house, depending on the driver's safety assessment.

Curbside delivery doesn't include:
. Delivery inside a home, garage, or storage unit
. Delivery to a backyard, patio, or installation site
. Moving packages up or down stairs, or over grass, gravel, slopes, or soft ground
. Unpacking, or removing pallets and packaging
. Assembly, installation, anchoring, or foundation work

Shed cartons are heavy, so please have at least two capable adults and suitable moving equipment ready after delivery.

Does delivery include assembly?

No. Standard shipping doesn't include assembly or installation. Installation service is available separately for the Ultra series.

Don't book an installer until every carton has arrived and been inspected and your site is ready. We can't cover installer cancellation fees caused by shipping delays or missing parts.

How many packages will my order arrive in?

A shed may come in several cartons or bundles. Check the product page and your shipping confirmation for the carton count.

Items in the same order can leave at different times, travel with different carriers, and arrive on different days. Don't start assembly until every carton has arrived. If you need multiple items delivered together, tell us when you order.

What should I do if my delivery arrives damaged or a carton is missing?

Inspect the shipment before you sign the delivery receipt:

1. Check the carton count against the receipt.
2. Look for punctures, crushed corners, tears, water exposure, or signs of rewrapping.
3. Photograph the shipment from several angles before it's moved or opened.
4. Write the specific problem on the receipt, for example "carton punctured" or "received 2 of 3 cartons." Writing "subject to inspection" isn't enough.
5. Ask the driver to acknowledge the note, keep a copy, and contact us at +1 (945) 391-1412.

Never sign the receipt as being in good condition when there's visible damage. In most cases, accept the delivery and note the damage rather than refusing it, since refusing doesn't cancel the order and can trigger return-freight charges.

What if I find damage or missing parts after opening the cartons?

Report it within 3 calendar days of delivery. Email garden@terkkin.com with your order number, the product name and model, the part number from the assembly manual, photos of the shipping labels, outer packaging and the damaged part, and a photo of your delivery receipt.

Keep all original packaging until we confirm you can discard it.

What if I miss my delivery or need to change my address?

Address changes aren't guaranteed once an order is placed, and may be impossible or carry a fee once the shipment is with the carrier. Contact us immediately if you need one.

If you miss an agreed delivery window, can't be reached, or the property turns out to be inaccessible, redelivery, storage, address-correction, or return-freight charges may apply. Redelivery is charged at the carrier's actual rate.

For any delivery problem, email garden@terkkin.com with your order number, or call us at +1 (945) 391-1412, Monday to Friday, 9:00 a.m. to 5:00 p.m. ET, excluding holidays.