Contact Customer Care

Choose a topic and tell us what happened. Product assembly, parts and warranty requests can go directly to Product Support.

Tell us what you need

Have your model, revision if shown, manual step, part ID and purchase information ready. Keep photos of the product and affected area.

Do not include passwords, sign-in codes or full payment card details.

Before you send your request

Include your order number if you have one and tell us where you purchased. For delivery issues, include the shipment or carton reference and keep photos and packaging available. This contact form sends a message; it does not automatically change an order, approve a return or create a shipping label.

Protect your personal information

Do not include passwords, sign-in codes, full payment card numbers or banking credentials. Attachment uploads and automatic order lookup are not available through this form. If supporting files are needed, the team will explain how to provide them.

+1 (945)-391-1412

garden@terkkin.com

MON to FRI: 8:00AM - 5:00PM