Product Registration

Prepare your product identity and purchase records for registration and service.

Find Support for Your Product

Find Support for Your Product

Start with a product name, model or SKU. Then check the matching instructions before assembling, adjusting or requesting a part.

Where is my model number?

Check the product label, carton label, manual cover and purchase information. If the details disagree, ask Product Support to identify the product before using instructions.

Do not enter a serial number in public search. Serial identification and service history require a private, verified service route. If a serial is not recognized, check the label or ask support; do not assume the product is unsupported.

Get help identifying your product

Prepare Your Product Information

  • Product name, model number and SKU.
  • Serial number and product revision if present on the label.
  • Purchase date, retailer and order number.
  • Proof of purchase and a clear photo of the product label.

Registration & Product Ownership

Keep a record for each physical product. A Shopify order is purchase information; it is not a separate My Products ownership record. Products bought from other retailers need their own purchase evidence.

Review the current warranty and registration instructions for the available service route. Contact Product Support if you cannot identify a model or do not have a serial number.

Read current warranty and registration instructions

Public Help Remains Available

You can read manuals, installation guidance, troubleshooting and warranty terms without logging in. Use the service route described in the current written warranty when you need claim assistance.

Get registration help

For orders, delivery, whole missing cartons, ordinary returns or refunds, visit Customer Care