Care & Maintenance

Use model-specific care instructions to inspect, clean and maintain your product through the seasons.

Find Support for Your Product

Find Support for Your Product

Start with a product name, model or SKU. Then check the matching instructions before assembling, adjusting or requesting a part.

Where is my model number?

Check the product label, carton label, manual cover and purchase information. If the details disagree, ask Product Support to identify the product before using instructions.

Do not enter a serial number in public search. Serial identification and service history require a private, verified service route. If a serial is not recognized, check the label or ask support; do not assume the product is unsupported.

Get help identifying your product

Routine Care

  • Use only cleaning methods and products permitted for the material in the model instructions.
  • Inspect visible connections, panels, moving parts and drainage paths regularly.
  • Keep vents and intended water paths clear without modifying the structure.
  • Record damage or changes in operation and ask for guidance before repairing safety-critical parts.

Seasonal & Weather Checks

  1. Before the season changes

    Review the model instructions for weather preparation and any accessory removal or storage requirements.

  2. After severe weather

    Check from a safe location for displacement, loose parts, impact damage and drainage obstructions. Stop use if stability is uncertain.

  3. Before returning to use

    Resolve damaged components and follow the applicable inspection or reassembly guidance. Do not infer wind, snow or load limits from another product.

Keep Your Product Records

Retain the matching manual, any addenda, purchase information, registration details and service correspondence. For discontinued products, ask support for the applicable historical instructions rather than substituting a current model manual.

Find model instructions

For orders, delivery, whole missing cartons, ordinary returns or refunds, visit Customer Care